Due to changing stock levels, we are experiencing varying lead times up to a few months. If you are looking for a more specific delivery timeline, we encourage you to contact us via email prior to placing the order. If you are comfortable with waiting for the item, a timeline will be provided once the order is placed. Please note that all items will have different lead times.
We want you to 100% love your purchase. We would love to help make sure that the piece you want fits right in at home, that's why we're available 24/7 to chat prior to placing your order. If you have any questions about what we sell, or how it'll fit, please reach out prior to making your purchase.
We do offer a refund/exchange policy, but it is limited. See below for more information.
* Virtual Design does not have a return policy.
Sometimes people change their minds, and that's OK! We offer a limited 14-day return policy if what you bought isn't quite what you're after. All returns will be refunded when we receive the item, and you will not receive a refund on the original shipping cost. The customer is responsible for getting the product back to us, either by shipping it or arranging a drop-off at our Sydney, NS, location.
All returns involving lighting products will also be charged a 20% restocking fee.PLEASE NOTE:
Any genuine vintage and vintage rugs we sell are pre-owned. Wear, discolouration, repairs and other imperfections are celebrated and considered normal, not defects.
All hard-wire lighting fixtures are final sale, other than damaged or defective goods. Please be sure to measure prior to purchase!
Manufacturer Defects and Damaged Items
All damaged or defective items must be reported to us within 48 hours of receiving the item. They will be subject to inspection and approval before a refund or replacement will be issued.
Ready to return?
Please fill out the form below to request a return and await our response for confirmation.